Introduction
Insight The Paddock ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our motorcycle track day optimization platform.
By using our service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name and email address when you create an account
- Profile information including riding experience and preferences
- Motorcycle details and setup configurations
- Track day attendance and performance data
- Forum posts, comments, and community interactions
- Marketplace listings you create (including photos, descriptions, pricing, and listing status)
- Promotion/boost purchases and status (e.g., featured tier and featured-until dates)
Technical Information
- IP address and browser information
- Device type and operating system
- Usage patterns and feature interactions
Payment Information (Promotions/Boosts)
If you purchase a paid Promotion/Boost, payments are processed by a third-party payment provider (such as Stripe). We do not store your full payment card details. We may store limited payment-related records for reconciliation and support, such as:
- Purchase amount, currency, and promotion type
- Payment and checkout identifiers (for example, Stripe checkout session and payment intent IDs)
- Purchase timestamps and completion status
How We Use Your Information
Service Provision
To provide personalized setup recommendations, track performance analytics, and community features.
Communication
To send you important updates about your account, track days, and platform features.
Improvement
To analyze usage patterns and improve our platform's functionality and user experience.
Safety & Security
To ensure platform security, prevent fraud, and maintain a safe community environment.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Regular Audits
We regularly audit our security practices and update them as needed.
Secure Infrastructure
Our platform runs on secure, monitored infrastructure with regular backups.
Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Portability
Request a copy of your data in a portable format
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
General data retention policy
- Account information: Retained until you delete your account or request deletion. This includes your profile data, contact information, and account settings.
- Performance data: Retained while your account is active. Historical analytics and track day data are kept to provide you with performance insights until account deletion.
- Forum posts and community content: Retained while your account is active. Posts and comments remain visible until you delete them or your account is deleted.
- Marketplace listings: Retained while your account is active. Your marketplace items and related data are kept until you delete them or your account is deleted.
- Promotion/boost records: We may retain purchase and transaction records for accounting, fraud prevention, and legal compliance purposes even after account deletion, where required or permitted by law.
- Technical logs and analytics: Up to 12 months for security and debugging purposes, regardless of account status.
When you request account deletion, we will process the deletion of your personal information within 30 days, except where we are required to retain certain information for legal, regulatory, or legitimate business purposes (such as transaction records required for financial compliance).
Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after any modifications constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email us at team@insightthepaddock.com
We will respond to your inquiry within 30 days of receipt.